Certainly! Here’s a generic ‘Complaints Policy’ page for your website Marquee Hire Company:
At Marquee Hire Company, we strive to provide the highest level of service to our customers. We understand that sometimes things can go wrong, and we are committed to resolving any issues or complaints in a fair and timely manner.
If you are not satisfied with any aspect of our service, we encourage you to bring it to our attention so that we can address it promptly. You can do this by contacting us via phone, email or through our website’s contact form.
Our complaints process is as follows:
Acknowledgment of Complaint Upon receipt of your complaint, we will acknowledge it within 3 business days.
Investigation of Complaint We will conduct an investigation into your complaint to understand the issue and take appropriate actions to resolve it. We will keep you informed of the progress of the investigation and the expected resolution time frame.
Resolution of Complaint Once we have fully investigated your complaint, we will inform you of the outcome and any action we will take to resolve it. We will do our best to provide a satisfactory outcome that is fair to all parties involved.
Escalation of Complaint If you are not satisfied with the outcome of your complaint, you may escalate it to our management team for further review. We will provide you with the contact details of our management team upon request.
At Marquee Hire Company, we are committed to continuous improvement and value all feedback, including complaints, as an opportunity to enhance our service.